Terms & Conditions
Who we are
shadyeurope.com is run by 1903 Creative Limited.
Registered address: 17, Olive Street, St Julians STJ 1953, Malta.
Registered in Malta, company number C 98956.
VAT number: MT28913335.
Orders and acceptance
When you place an order, we email to confirm we've received it. The contract between us starts when we dispatch your order and email you to say so.
You can cancel an order at any time before it's dispatched: email hello@shadyeurope.com with your order number and we'll refund you in full. We may cancel an order if an item turns out to be out of stock or was listed at an obviously wrong price. If we do, we refund you in full.
Prices and payment
Prices are shown in euro. Payment is 100% secure.
Every price includes VAT.
We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal, plus any other method shown at checkout. Payments are processed by Shopify and PayPal; we never see your card details.
Delivery
See our Shipping page for countries, rates and delivery times.
Your order is our responsibility until it's delivered to you, or to someone you've named to receive it.
Right of withdrawal
You can cancel your purchase within 20 days of receiving it, without giving a reason. That is longer than the 14 days EU law requires. To cancel, email hello@shadyeurope.com with your order number before the 20 days are up, then send the items back as our Refund & Returns page explains.
Returns
You have 20 days to return an item. See our Refund & Returns page for how.
Warranty
Shady frames come with a lifetime warranty. See our Warranty page for what it covers.
Liability
We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to take reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing in these terms affects your legal rights as a consumer, including the two-year legal guarantee for faulty goods.
Governing law
These terms are governed by Maltese law, and the courts of Malta can hear any dispute. If you live in another EU country, you keep the protection of that country's consumer law and can also bring a claim in its courts.
Contact
Questions about these terms: hello@shadyeurope.com.