Refund & Returns
Return window
You have 20 days to return your order.
The 20 days start on the day you receive your order.
Condition of goods
Return frames unworn and undamaged, in their original case and packaging, with any tags still attached. Try them on as you would in a shop. If they come back with more wear than that, we may reduce your refund.
How to start a return
Email hello@shadyeurope.com with your order number and the items you're returning. We'll confirm and tell you what happens next.
Send the parcel to Shady Europe, 1903 Creative Limited, 17, Olive Street, St Julians STJ 1953, Malta. Use a tracked service and keep the receipt until your refund arrives.
Return postage
You pay to send a return, unless the item is faulty or we sent you the wrong one. Then we cover it.
Refunds
We refund you to your original payment method: the price of the items and what you paid for delivery.
You'll get your refund within 14 days of your return reaching us, and we'll email you when it's done.
Exchanges
We don't swap items directly. Return what you don't want for a refund, and place a new order for the frames you'd like.
Faulty items
Shady frames come with a lifetime warranty. See our Warranty page.
If your order arrives damaged or faulty, or isn't what you ordered, email hello@shadyeurope.com with your order number and a photo. We'll repair or replace it, or refund you if we can't, and we pay the postage. This is on top of your two-year legal guarantee.